Delivery Information

For a long time we offered free UK delivery on all Oak & Hyde orders. It’s something we’ve been proud to provide, and we’ve done our best to keep it that way for as long as possible.

However, the reality behind the scenes is that the true cost of making and delivering our shoes has continued to rise. Our footwear is handcrafted in Portugal and Spain using premium leather, produced in small runs by skilled makers who are paid fairly for their work. Once the shoes are made, they still need to be carefully packaged, transported to the UK, and delivered safely to your door.

Until now we’ve absorbed all of those delivery costs ourselves. Unfortunately with rising costs this is no longer sustainable

UK standard delivery will be £3.99 per order. This is a single flat charge, no matter how many pairs you order at the same time.

We’ve kept this as low as possible so we can continue focusing on what matters most, making high quality footwear at reasonable prices.

We still continue to offer free UK returns, so you can shop with confidence knowing that if something isn’t quite right, sending it back won’t cost you anything.

We’re incredibly grateful for the support our customers have shown Oak & Hyde. Your support allows us to keep doing what we love: creating thoughtful, well-made footwear that’s built to last.

Thank you for being part of the journey.

Your order has been sent to you using a Royal Mail trackable service, and you can follow its journey using the tracking number found in your order history.

1. Simply sign into 'Your account'
2. Select the order you wish to track
3. Click on the 'Royal Mail #XX12345678XX' link located beneath the product name you ordered.

This will take you to Royal Mails website. Click the 'Track your delivery' button to track your order.

You can return items to us within 30 days of receiving your order.

Any items returned should be clean, unworn and with the original tags attached, and MUST include the original box in as-received condition (no labels or tape attached).

Please also ensure you include your invoice with your return.

Check out our Returns page and you'll find everything you need to know on how to return an item.

You can track your order by visiting the Royal Mail tracking website with your tracking number.

You can access your tracking number by following the instructions below:

1. Simply sign into 'Your account'
2. Select the order you wish to track
3. Click on the 'Royal Mail #XX12345678XX' link located beneath the product name you ordered.

This will take you to Royal Mails website. Click the 'Track your delivery' button to track your order.

Currently, we only ship within the UK.