Privacy and Cookies Policy

  1. Introduction

1.1 We at OAK & HYDE LTD value your privacy and are committed to protecting your personal data. This Privacy and Cookies Policy outlines our practices regarding the collection, use, and disclosure of your information through your use of our website.

1.2 By accessing and using our website, you agree to the collection and use of your information in accordance with this policy.

  1. Collection and Use of Personal Data

2.1 Types of Data Collected:

Personal Information: This includes names, email addresses, delivery and billing address details collected through forms, cookies, and website analytics.

Usage Data: We collect information on how the website is accessed and used, such as your IP address, browser type, browser version, the pages visited, time and date of visit, time spent on those pages, unique device identifiers, and other diagnostic data.

2.2 Use of Data:

- To Provide and Maintain our Service: Including monitoring the usage of our service.

- To Manage Your Orders: Processing your orders, including providing goods and services, as well as managing payments and transactions.

- For Customer Support: Offering customer care and support services.

- For Marketing and Promotions: Engaging in marketing activities with your consent, including newsletters, marketing or promotional materials, and other information that may be of interest to you.

  1. Disclosure of Data

3.1 Legal Requirements: OAK & HYDE LTD. may disclose your Personal Data in the belief that such action is necessary to:

- Comply with a legal obligation.

- Protect and defend the rights or property of OAK & HYDE LTD.

- Prevent or investigate possible wrongdoing in connection with the Service.

- Protect the personal safety of users of the Service or the public.

- Protect against legal liability.

3.2 Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used.

  1. Security of Data

4.1 The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, and ensure all software is kept up-to-date and any vulnerabilities patched.

  1. Data Retention

5.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain and delete your personal data as follows:

(a) Your order and customer details will be retained for 5 years following your most recent purchase, at the end of which period it will be deleted from our systems.

5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of your order and customer details will be determined based on as close an approximation as possible based on section 5.3.

5.5 Notwithstanding the other provisions of this Section (5), we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another person.

  1. Cookies and Tracking Technologies

6.1 Cookies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

6.2 How We Use Cookies: Cookies are used to enhance the shopping experience, analyse website traffic, and understand where our audience is coming from.

  1. Your Rights

7.1 OAK & HYDE LTD aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

7.2 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept an original copy of a utility bill showing your current address and a copy of your passport or driver’s license to verify your identity).

7.3 We may withhold personal information that you request to the extent permitted by law.

7.4 You may instruct us at any time not to process your personal information for marketing purposes.

7.5 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Links to Other Sites

8.1 Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

  1. Children's Privacy

9.1 Our Service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16.

  1. Changes to This Privacy Policy

10.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10.2 You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  1. Contact Us

11.1 If you have any questions about this Privacy Policy, please contact us:

By email:

By visiting this page on our website:

  1. Data Protection Officer

12.1 Our designated Data Protection Officer is Keiran Thomas, who can be contacted via email at