International Return Conditions
for UK returns, please click here
We do NOT offer free international returns. Return costs will need to be covered by the customer, this can be quite expensive, please consider this before purchasing.
Items can be returned unworn within 30 days of the delivery date for a refund.
You will need your original invoice or a note containing your order number inside the parcel.
Items should be brand new, unworn, boxed and have all tags still attached, where applicable.
The shoe box must be repackaged inside either a suitable plastic mailing bag or cardboard box.
If you choose to arrange your return using your own shipping method, you MUST complete the customs declaration correctly and clearly identify the parcel as 'return to origin'. Any parcel that arrives with customs duties, import taxes or other charges outstanding will be refused, and no refund will be issued.
Please do not attach any labels or tape directly to the shoe box.
If your return does NOT meet our returns policy conditions, it will be refused or may incur a restocking fee, at our discretion.
International Returns Policy
Please note: Returns can be quite expensive, please consider this before purchasing.
Please return items in their original condition within 30 days of the delivery date. Items MUST be repackaged, brand new, unworn and include all original packaging, including the shoe box.
To begin your return, click the button below and enter either your email address, ZIP/postcode or phone number, together with your order number. The returns portal will show the items that are eligible for return and the return options available to you.
The return cost will be displayed before you submit your request so you can decide whether to proceed with a return through our portal or organise and use a different service of your choice.
Where the return cost is lower than the refundable value of your items, it will be deducted from your refund.
If the return charges exceed the available refundable amount, you will be asked to pay the remaining balance.
Please return items in their original condition within 30 days of the delivery date. Items MUST be repackaged, brand new, unworn and include all original packaging, including the shoe box.
To begin your return, click the button below and enter either your email address, ZIP/postcode or phone number, together with your order number. The returns portal will show the items that are eligible for return and the return options available to you.
The return cost will be displayed before you submit your request so you can decide whether to proceed with a return through our portal or organise and use a different service of your choice.
Where the return cost is lower than the refundable value of your items, it will be deducted from your refund.
If the return charges exceed the available refundable amount, you will be asked to pay the remaining balance.
Please note: We do not offer exchanges. If you require a different size or item, please return your original order for a refund and place a new order. If you would like a different size, please contact us before placing the new order and we will see if we can help in anyway.
Christmas Returns
Any order placed from 1 October is eligible for our extended Christmas returns period until 31 January of the following year.
All returns must follow our normal returns policy and conditions.
Frequently Asked Questions
How long do refunds take?
Refunds are processed within 1-2 working days after receiving your return. It may take an additional 3-5 days for your bank to reflect the transaction.
Will the courier repackage my return, or do I need to do it?
The courier will not repackage your items for you. You will need to place the box inside suitable outer packaging, such as another cardboard box or a securely sealed mailing bag.
What will happen if my return does not meet the conditions?
If your return arrives after the 30-day period, with a defaced shoe box, i.e tape and labels attached directly to the branded shoe box, or if the product has been used, soiled or worn, it will be refused and returned to you.
Do you offer exchanges?
Our system is set up for refunds only. Once your return has been received and inspected by our team, we will process your refund and notify you by email. If you would like another size or product, you will need to place a new order.
What happens if I experience a problem with my order?
We pride ourselves on quality, but we know that sometimes things do not go as planned. If your order arrives and something is not quite right, or there appears to be a mix-up or possible fault, please email support@oakandhyde.co.uk with your order details and a couple of photographs showing the problem. Our customer service team will respond within one working day.
