International Return Conditions
We do NOT offer free international returns.
Return costs will need to be covered by the customer.
Items can be returned unworn within 30 days of the
delivery date for a refund.
You will need your original invoice or a note containing
your order number inside the parcel.
Items should be brand new, unworn, boxed and have all
tags still attached, where applicable.
The shoe box must be repackaged inside either a suitable
plastic mailing bag or cardboard box.
If you choose to arrange your return using your own
shipping method, you MUST complete the
customs declaration correctly and clearly identify the
parcel as 'return to origin'. Any parcel
that arrives with customs duties, import taxes or other
charges outstanding will be refused, and no refund will
be issued.
Please do not attach any labels or tape directly to the
shoe box.
If your return does NOT meet our returns policy conditions,
it will be refused or may incur a restocking fee, at our
discretion.
International Returns Policy
We aim to make the international returns process simple and
hassle-free. Please return items in their original condition within
30 days of the delivery date. Items MUST be
repackaged, brand new, unworn and include all original packaging,
including the shoe box.
To begin your return, click the button below and enter either your email address, ZIP/postcode or phone number, together with your order number. The returns portal will show the items that are eligible for return and the return options available to you.
The return cost will be displayed before you submit your request.
Where the return cost is lower than the refundable value of your items, it will be deducted from your refund.
If the return charges exceed the available refundable amount, you will be asked to pay the remaining balance.
To begin your return, click the button below and enter either your email address, ZIP/postcode or phone number, together with your order number. The returns portal will show the items that are eligible for return and the return options available to you.
The return cost will be displayed before you submit your request.
Where the return cost is lower than the refundable value of your items, it will be deducted from your refund.
If the return charges exceed the available refundable amount, you will be asked to pay the remaining balance.
Christmas Returns
Any order placed from 1 October is eligible for our extended Christmas returns period until 31 January of the following year.
All returns must follow our normal returns policy and conditions.
Frequently Asked Questions
How long do refunds take?
Refunds are processed within 1-2 working days after receiving your
return. It may take an additional 3-5 days for your bank to reflect
the transaction.
Will the courier repackage my return, or do I need to do it?
The courier will not repackage your items for you. You will need to
place the box inside suitable outer packaging, such as another
cardboard box or a securely sealed mailing bag.
What will happen if my return does not meet the conditions?
If your return arrives after the 30-day period, with a damaged or
defaced shoe box, or if the product has been used, soiled or worn,
it may be refused or returned to you. Minor damage caused during
return transit will be considered separately.
How do I let you know I would like an exchange?
Our system is set up for refunds only. Once your return has been
received and inspected by our team, we will process your refund and
notify you by email. If you would like another size or product, you
will need to place a new order.
What happens if I experience a problem with my order?
We pride ourselves on quality, but we know that sometimes things do
not go as planned. If your order arrives and something is not quite
right, or there appears to be a mix-up or possible fault, please
email support@oakandhyde.co.uk with your order details and a couple
of photographs showing the problem. Our customer service team will
respond within one working day.
